Delinquency Queues
Prioritized worklists based on risk, balance, behavior, and recovery potential.
05 / CMSRecover smarter.
Recover smarter.
Engage better.
The Collection Management System helps recovery teams prioritize accounts, automate outreach, and manage cases with clearer visibility. It connects delinquency signals from servicing to structured recovery workflows and performance reporting.
Recovery optimization
CMSCollection Management System
30%
Recovery uplift potential
Omnichannel
Engagement
Automated
Workflow routing
Agent
Productivity tools
Product ArchitectureWhat's
What's
inside the module.
Intelligent collections with omnichannel engagement, workflow automation, and recovery optimization to minimize delinquency.
Omnichannel Outreach
Coordinate calls, messages, and follow-ups across defined collection strategies.
Case Management
Track promises, disputes, settlements, and agent actions in one case view.
Workflow Automation
Route accounts through escalation paths based on days past due and policy rules.
Performance Dashboards
Monitor recovery rates, agent productivity, and portfolio delinquency trends.
Servicing Integration
Sync account updates and recovery outcomes back to the loan management layer.
Collections
Recovery
Engagement
Deployment ModelShip the module
Ship the module
without losing control.
Strategy Design
Define collection segments, escalation paths, and channel strategy.
Workflow Setup
Configure queues, automation rules, and agent permissions.
Pilot Launch
Run controlled rollout with selected portfolios and recovery teams.
Scale & Optimize
Expand coverage and refine strategies based on recovery performance.
Operational FitControls, support,
Controls, support,
and who uses it.
Every module is designed for regulated environments with auditability, operational visibility, and long-term maintainability.
Recovery Optimization
Improve recovery performance with integrated decisioning and servicing data.
Segmentation strategyPerformance dashboardsProcess tuning
Prioritized recovery queues
Automated escalation workflows
Agent case management
Omnichannel engagement support
Recovery performance reporting
Integration with LMS and DMS
Best suited for
Lenders managing rising delinquency volumes
Collections teams needing better case visibility
Institutions connecting servicing to recovery
Operations leaders optimizing agent productivity
Product QuestionsWhat teams ask
What teams ask
before rollout.
Common questions about deploying CMS in regulated lending environments.
Can CMS prioritize accounts automatically?
Yes. Queues and routing rules can prioritize accounts using balance, risk, and behavioral signals.
Does it support multiple outreach channels?
Collection strategies can coordinate outreach across defined channels and escalation paths.
How does CMS connect with LMS?
Delinquency signals and recovery outcomes sync between servicing and collections workflows.
Can managers track team performance?
Dashboards provide visibility into recovery rates, queue health, and agent activity.
Ready to explore
CMS in your stack?
Talk to our team about deployment scope, integrations, and a rollout plan for Collection Management System.
Capabilities:Workflow EngineCase ManagementDashboardsAPI Integrations